Returns Policy

Returns & Refund Policy

At ELVAMOR, we want you to feel confident with every purchase. If something isn’t right with your order, we’re here to help.

This Returns & Refund Policy applies to purchases made directly through our website.

30-Day Return Policy

You may request a return within 30 days of receiving your order, subject to the eligibility conditions below.

To be eligible for a return, your item must:

  • Be unused, unopened and in its original condition

  • Be returned in its original packaging

  • Have all original seals, protective films and hygiene seals intact

  • Include any accessories or components originally supplied with the product

  • Include proof of purchase or your order number

Please contact us before sending any product back. Returns sent without prior authorization may not be accepted.

Beauty, Cosmetic & Personal Care Products

For health, hygiene and safety reasons, certain beauty, cosmetic and personal care products cannot be returned once they have been opened, unsealed or used, where permitted by applicable law.

This includes products whose protective seal or hygiene seal has been removed or broken and which are no longer suitable for return for health or hygiene reasons.

This restriction does not affect your statutory rights if a product is defective, damaged, incorrect or otherwise not in conformity with your order.

How to Start a Return

To request a return, please contact our customer support team within 30 days of receiving your order.

Please include:

  • Your full name

  • Order number

  • Product you wish to return

  • Reason for the return

  • Photos of the product if it arrived damaged, defective or incorrect

Once your return request has been reviewed, we will provide you with the appropriate return instructions and return address.

Please do not send products back without contacting us first.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your order arrives damaged, defective, incomplete or you receive the wrong product, contact us as soon as possible after delivery.

Please provide your order number and clear photographs showing the issue so we can evaluate your request.

Where appropriate, we may offer:

  • A replacement

  • A refund

  • Another suitable resolution

Where ELVAMOR is responsible for the return due to a damaged, defective or incorrect product, you will not be responsible for applicable return shipping costs.

Non-Returnable Items

Unless otherwise required by applicable law, we cannot accept returns for:

  • Opened or used cosmetic and personal care products that are not suitable for return for health or hygiene reasons

  • Products with broken or removed hygiene seals

  • Products damaged through misuse or improper handling after delivery

  • Products that are not returned in their original condition

  • Gift cards

  • Items specifically marked as final sale where permitted by law

Under EU consumer rules, sealed goods that are genuinely unsuitable for return for health-protection or hygiene reasons may fall outside the statutory withdrawal right once unsealed.

Change of Mind

If you change your mind, you may request a return within 30 days of receiving your order, provided the product meets our return eligibility requirements.

Unless otherwise required by applicable law or stated by ELVAMOR, customers are responsible for return shipping costs for change-of-mind returns.

Original shipping charges are generally non-refundable unless required by applicable law.

We recommend using a trackable shipping method when returning your order.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days after the refund has been processed for it to appear in your account. Processing times may vary depending on your bank, credit card company or payment provider.

If more than 15 business days have passed since we confirmed your refund, please contact our customer support team.

Exchanges

If you receive a damaged, defective or incorrect product, please contact us so we can determine the most appropriate solution.

For other exchanges, we may ask you to return the eligible product and place a new order once the return has been approved.

Order Cancellations

If you would like to cancel or modify an order, please contact us as soon as possible.

We cannot guarantee that an order can be cancelled or changed once it has entered processing, fulfillment or shipping.

If your order has already been dispatched, you may need to follow our standard return process after receiving it.

European Union Consumer Rights

Our 30-day return policy is in addition to any mandatory consumer rights available to you under applicable law.

Consumers in the European Union generally have a statutory right to withdraw from eligible online purchases within 14 days of receiving their goods. ELVAMOR voluntarily extends the eligible return request period to 30 days, subject to the conditions described in this policy.

Certain statutory exceptions may apply, including sealed goods that are not suitable for return due to health protection or hygiene reasons after they have been unsealed.

Nothing in this policy limits any mandatory rights you may have under applicable consumer protection law.

Contact Us

If you have any questions about returns, refunds or your order, please contact:

ELVAMOR Customer Care
Email: info@elvamor.com

Please include your order number whenever contacting us about an existing order.

Last updated: August 13, 2026