Shipping Policy

Last updated: August 13, 2026

At ELVAMOR, we aim to make every order experience simple, reliable and transparent — from checkout to delivery.

Please review the information below regarding order processing, shipping times, tracking and delivery.

Order Processing

Orders are typically processed within 1–2 business days after they are placed.

Once your order has been processed and handed over to the shipping carrier, you will receive a shipping confirmation email with tracking information where available.

Orders placed on weekends or public holidays will begin processing on the next business day.

Please note that processing time is separate from shipping time.

Estimated Shipping Time

Our standard estimated shipping time is:

5–7 business days after your order has been processed.

This means that most orders are expected to arrive within approximately:

6–9 business days from the date the order is placed.

Business days generally exclude weekends and public holidays.

Delivery times are estimates and may occasionally vary depending on your location, shipping carrier, peak shopping periods, weather conditions, customs procedures or other circumstances outside our reasonable control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information where tracking is available.

Please allow some time after receiving your shipping confirmation for tracking information to become active in the carrier's system.

If your tracking information has not updated for several business days, please contact our customer support team and we will be happy to assist you.

Shipping Destinations

ELVAMOR ships to the countries and regions available during checkout.

Available shipping methods, delivery estimates and any applicable shipping charges will be displayed before you complete your purchase.

Shipping availability may vary depending on the destination and product.

Shipping Costs

Applicable shipping charges, if any, will be clearly displayed during checkout before you complete your order.

Any promotions offering free or discounted shipping may be subject to specific conditions, including minimum purchase amounts or eligible destinations.

Taxes, Duties and Customs

Depending on the destination of your order, taxes, import duties, customs charges or other fees may apply.

Any taxes, duties or customs arrangements applicable to your order will be handled or communicated as indicated during checkout and in accordance with applicable requirements.

Customs processing may occasionally cause additional delivery delays that are outside ELVAMOR's direct control.

Delivery Delays

Although most orders arrive within the estimated delivery period, unexpected delays can occasionally occur.

Possible causes include:

• Carrier delays

• High-volume shopping periods

• Public holidays

• Severe weather

• Customs processing

• Transportation disruptions

• Incorrect or incomplete delivery information

• Other circumstances outside our reasonable control

If your order is significantly delayed, please contact us so we can review the tracking information and assist you.

Estimated delivery dates are not guaranteed unless explicitly stated otherwise.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully review your shipping address before completing checkout.

If you notice an error after placing your order, contact us as soon as possible.

We will make reasonable efforts to update the address before the order is shipped, but we cannot guarantee changes once an order has entered processing or has been handed over to the carrier.

ELVAMOR cannot be responsible for delivery problems resulting from incorrect or incomplete information provided by the customer, except where otherwise required by applicable law.

Failed Delivery or Returned Packages

If a package cannot be delivered due to an incorrect address, repeated unsuccessful delivery attempts, refusal of delivery or failure to collect the package where required, it may be returned to the sender.

If this happens, please contact our customer support team.

Any reshipping charges may be the responsibility of the customer where the failed delivery resulted from circumstances within the customer's control, subject to applicable consumer law.

Lost Packages

If your tracking information indicates that your package has not been delivered within a reasonable period after the expected delivery date, please contact us.

We will review the shipment with the relevant carrier and help determine the appropriate next steps.

Please do not hesitate to contact us if you believe your package has been lost in transit.

Damaged Packages

Please inspect your order when it arrives.

If your product arrives damaged, please contact us as soon as possible and provide:

• Your order number

• A description of the issue

• Clear photographs of the damaged product

• Photographs of the shipping packaging where relevant

We will review the issue and provide an appropriate solution in accordance with our Returns & Refund Policy and applicable consumer rights.

Orders Marked as Delivered

If tracking shows your order as delivered but you cannot locate it, we recommend first:

• Checking around the delivery location

• Checking with household members or neighbors

• Checking any designated safe delivery location

• Contacting the shipping carrier

If you are still unable to locate the package, please contact ELVAMOR Customer Care so we can assist you further.

Order Changes and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible after placing it.

Once an order has entered processing or has been shipped, we may no longer be able to modify or cancel it.

If the order has already been shipped, our Returns & Refund Policy may apply once the order has been delivered.

Peak Periods

During major sales, promotional events, holidays or periods of unusually high order volume, processing and shipping may take slightly longer than usual.

We appreciate your understanding during these periods.

Your Consumer Rights

Nothing in this Shipping Policy is intended to limit any mandatory consumer rights available to you under applicable law.

Where local consumer protection laws provide additional rights regarding delivery, delayed orders, damaged goods or lost shipments, those statutory rights will apply.

Contact Us

If you have questions about shipping, tracking or your order, please contact:

ELVAMOR Customer Care
Email: info@elvamor.com

When contacting us regarding an existing order, please include your order number so we can assist you more efficiently.